高品質なCisco 642-165 642-902 642-813 650-177 642-832 650-195 642-272認定試験の問題集を入手しよう

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試験番号：642-165問題集
試験科目：Unified Communications Contact Center Express Implementation(UCCX)
最近更新時間：2014-02-22
問題と解答：全186問
100％の返金保証。1年間の無料アップデート。

試験番号：642-902問題集
試験科目：Implementing cisco ip routing
最近更新時間：2014-02-22
問題と解答：全375問
100％の返金保証。1年間の無料アップデート。

試験番号：642-813問題集
試験科目：Implementing Cisco IP Switched Networks
最近更新時間：2014-02-22
問題と解答：全227問
100％の返金保証。1年間の無料アップデート。

試験番号：650-177問題集
試験科目：SMB Solutions for Account Managers
最近更新時間：2014-02-22
問題と解答：全196問
100％の返金保証。1年間の無料アップデート。

試験番号：642-832問題集
試験科目：Troubleshooting and maintaing cisco ip networks
最近更新時間：2014-02-22
問題と解答：全70問
100％の返金保証。1年間の無料アップデート。

試験番号：650-195問題集
試験科目：SMBEN - SMB Solutions for Engineers
最近更新時間：2014-02-22
問題と解答：全128問
100％の返金保証。1年間の無料アップデート。

試験番号：642-272問題集
試験科目：MeetingPlace Design Specialist
最近更新時間：2014-02-22
問題と解答：全74問
100％の返金保証。1年間の無料アップデート。

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NO.1 Presence integration is a Cisco unified CCX teature available in which of these packages?
A. premium, enhanced,and standard
B. premium only
C. premium with high availability only
D. premium and enhanced\
Answer: A

Cisco   642-165   642-165認定資格   642-165過去問   642-165   642-165認定資格

NO.2 Which three tasks can an agent perform using email?
A. save the response as draft
B. send the response to supervisor
C. transfer the amail to another CSQ
D. transfer the email to another agent
E. delete the email
F. mark the email as junk
Answer: A, C, D

Cisco参考書   642-165認証試験   642-165練習問題   642-165認定証   642-165認定証

NO.3 which two are possible root causes for the application subsystem going into partial service
status?( choose two)
A. cisco unified communications manager telephone provider problen
B. CTI route point problem
C. CTI port group problem
D. script problem
E. system deadlock problem
Answer: D, E

Cisco   642-165   642-165   642-165   642-165認定資格

NO.4 A preview outbound dialer uses which source and destination resources?
A. a CTI port to the custormer
B. the ACD line of the agent to the customer
C. the personal line of the agent to the customer
D. a CTI port the agent then redirected to the customer
Answer: D

Cisco   642-165認定試験   642-165認定証   642-165過去問

NO.5 Which configurationg enables a cisco unified contact center express server to fail over to a secondary
cisco unified communications manager server when the primary server fails?
A. no special configuration is needed
B. configure LDAP with a secondary phone
C. configure a second cisco unified communications manager telephone user with an alternate range of
CTI ports
D. configure the telephone provide with a primary and secondary cisco unified communications manager
IP address
Answer: D

Cisco過去問   642-165過去問   642-165参考書   642-165

NO.6 How do you remove a phantom call (sometimes also referred to as ghost call) that is stuck in queue in
the CSQ real-time report?
A. log out all agents
B. restart the browser-based real-time reporting client
C. select the phantom call from the list of waiting contacts and select clear contact from the tools menu
D. reset the real-time reports
Answer: C

Cisco問題集   642-165   642-165   642-165   642-165

NO.7 Which three tasks can an agent perform on the cisco agent desktop?
A. chat with an SME
B. send an email to an SME
C. send enterprise data to an SME
D. transter a call to an SME
E. see the ACD state of an SME
Answer: A, C, D

Cisco問題集   642-165   642-165練習問題   642-165   642-165問題集

NO.8 which two features are added when upgrading from cisco unified CCX standars to enhanced?
A. agent routing
B. historical reporting
C. conditional routing
D. priority queuing
Answer: A, D

Cisco   642-165認定証   642-165   642-165   642-165

NO.9 If you have not configured the database subsystem,what is the status of the database subsystem on the
control center page of appadmin?
A. partial service
B. out of service
C. shutdown
D. not configured
Answer: B

Cisco過去問   642-165   642-165参考書   642-165   642-165認定資格

NO.10 select a statement about the Call subflow step that is not ture
A. a subflow can access all vanables in the calling script
B. when the call subflow step exrcutes,you can transfer values of vanables from the calling flow to the
subflow
C. after the call subflow step exrcutes, you can transfer values of vanables from the subflow to the calling
flow
D. the same subflow can be invoked from different scripts
Answer: A

Cisco問題集   642-165   642-165   642-165問題集

NO.11 in a cisco unified contact center experss deployment with cisco unified communications manager
express.which feature is able on the cisco agent desktop?
A. recording
B. monitoring
C. embedded browser
D. call-control buttons
Answer: C

Cisco   642-165   642-165問題集

NO.12 What is the maximux number of concurrent emails an agent can have ?
A. 1 email
B. 2 emails
C. 5 email s
D. 10 emails
Answer: C

Cisco認証試験   642-165認定試験   642-165問題集

NO.13 which three cisco unified contact center express application administration tasks may be performed by
a supervisor who does not adminstrative privilege?(choose three)
A. delete a resource group
B. remove a skill from a CSQ
C. enable autormatic work on a CSQ
D. modify the skill competence level of an agent
E. create a resource
F. delete a skill
Answer: B, C, D

Cisco   642-165   642-165参考書   642-165

NO.14 what should you set the client configuration to when configuring the ODBC data source for the
database subsystem?
A. TCP/IP
B. multiprotocol
C. named pipes
D. nwlink IPX/SPX
Answer: A

Cisco認証試験   642-165   642-165認定証   642-165認証試験   642-165

NO.15 with which product is cisco unified CCX integrated in order to allow an agent to chat with an SME using
CAD?
A. cisco unified presence
B. IP phone messenger
C. webex connect
D. microsoft office communicator
Answer: A

Cisco問題集   642-165   642-165練習問題   642-165問題集   642-165

NO.16 Which interface do the cisco unified communications manager and cisco unified CCX use for call
control?
A . AXL
B. HTTP
C. LDAP
D. JTAPI
Answer: D

Cisco   642-165認定資格   642-165   642-165   642-165認定資格

NO.17 Which type of information is available from the cisco unified contact center express control center?
A. database repliccation status
B. systerm parameters configuration
C. date and time of most recent failure
D. cisco unified communications manager cluster status
Answer: C

Cisco問題集   642-165認定試験   642-165

NO.18 Which step would you use to get information about the numbet of contacts currently in queue?
A. get contact info
B. get session info
C. get call contact info
D. get reporting statistics
Answer: D

Cisco   642-165   642-165認定資格   642-165練習問題

NO.19 Which three tasks are supported by the cisco supervisor desktop.?
A. push a web page to an agent s cisco agent desktop
B. chat with an agent
C. log in an agent
D. change an agent s state to ready
E. send an email to an agent
Answer: A, B, D

Cisco   642-165   642-165過去問

NO.20 Which step can be used to trap runtime script errors and recover gracefully?
A. set
B. call subflow
C. on exception goto
D. get reporting statistic
Answer: C

Cisco参考書   642-165   642-165

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NO.1 Which two of these are used for gathering customer network information for deploying on-premises
Cisco Unified MeetingPlace voice/video and web conferencing? (Choose two.)
A. remote worker locations
B. video endpoint location and bandwidth requirements
C. multicast data traffic requirements
D. MPLS deployment requirements
E. communities of voice traffic
Answer: BE

Cisco   642-272 exam simulations   642-272 exam simulations   642-272

NO.2 What are two capacity-planning guidelines for voice and web conferencing customers? (Choose two.)
A. Build in growth factor of 1030 percent.
B. Consider customer LDAP vendor and number of profiled users.
C. When sizing on-premises web conferencing needs, assume only the internal WAN and LAN are
accessed.
D. Schedule and dedicate "crisis management" meetings.
E. Increase the number of ports by 40 percent if customers use resevationless-only meetings.
Answer: AD

Cisco exam simulations   642-272   642-272   642-272 practice test

NO.3 Which two of these protocols are supported for video conferences to the Cisco Unified MeetingPlace
Media Server video blade? (Choose two.)
A. H.263
B. H.239
C. H.265
D. H.256
E. H.264
Answer: AE

Cisco exam   642-272 answers real questions   642-272 exam   642-272 demo   642-272

NO.4 Which of these protocols is used between Cisco Unified MeetingPlace Application Server and Cisco
Unified Communications Manager for voice and video conferencing?
A. H.323 and SIP
B. H.323 only
C. ICT only
D. SIP
Answer: D

Cisco   642-272   642-272 test questions   642-272

NO.5 Which four of these are used when planning capacity requirements for on-premises voice conferencing?
(Choose four.)
A. estimated external voice conferencing traffic percentage
B. Cisco Unified Communications Manager and PBX deployment locations and size
C. estimated internal voice conferencing traffic (WAN and LAN)
D. estimated external and internal video traffic
E. VoIP endpoint types
F. fax machine endpoint types and locations
Answer: ABCD

Cisco exam simulations   642-272   642-272   642-272 test answers   642-272

NO.6 What three network components are required for Cisco Unified MeetingPlace 7.0 audio deployments?
(Choose three.)
A. Cisco Unified MeetingPlace internal web servers
B. Cisco Unified MeetingPlace Media Server
C. Cisco Unified MeetingPlace external web servers
D. Cisco IOS voice gateways for PSTN external traffic
E. Cisco Unified MeetingPlace Application Server
F. Cisco Unified Videoconferencing 3545 ISDN Gateway
Answer: BDE

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NO.7 What are the two supported audio-only deployment options with Cisco Unified MeetingPlace 7.0?
(Choose two.)
A. PBX (TDM) with T1 or E1 trunks to Application Server
B. Cisco Unified Communications Manager 5.X+ front end to Cisco Unified CallManager 4.X clusters
C. Cisco Unified Border Element front end SIP trunks to Media Server
D. Cisco Unified Border Element front end SIP to Application Server
E. Cisco Unified Communications Manager 6.1+ front end with intercluster trunk to Cisco Unified
CallManager 4.X clusters
Answer: DE

Cisco exam prep   642-272   642-272

NO.8 Which two of these should you consider when planning capacity requirements for on-premises web
conferencing? (Choose two.)
A. WAN bandwidth between offices and a Cisco Unified MeetingPlace internal web server
B. WebEx bandwidth sizing for external web traffic
C. Internet bandwidth available to external web servers
D. estimated separate internal web user licenses
E. fully qualified domain name and DNS requirements
Answer: AC

Cisco   642-272   642-272 pdf   642-272 test answers

NO.9 What are two Cisco Unified MeetingPlace on-premises web conferencing network requirements?
(Choose two.)
A. one NIC only with one static IP address and FQDN with DNS resolution assigned
B. two NICs with two static IP addresses and FQDNs with DNS resolution assigned
C. third-party load balancers in front of clustered Cisco Unified MeetingPlace web servers
D. WebEx Meeting Center TSP connection using port 443 outbound
E. SQL Server 2005 servers deployed as external, using TCP port 1433, but not colocated with web
conferencing servers
Answer: BE

Cisco   642-272 questions   642-272 braindump   642-272   642-272

NO.10 What are three Cisco Unified MeetingPlace Media Server network requirements? (Choose three.)
A. colocated on same VLAN with Applications Server
B. colocated on same VLAN with internal web server
C. colocated on same VLAN with voice RTP traffic
D. Less then ~350 ms round-trip latency
E. Less than ~100 ms round-trip latency
Answer: ACE

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